![]() ![]() Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Let me know how it goes for further assistance. HP support team can be reached on this link. I would recommend you contact our HP support team for further assistance. I would personally suggest this could be an issue with the printer itself. If you have already tried these steps and still having the issue. You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware (Skip this step if you have already performed it) You may try to follow the steps suggested in this document to clean the ink cartridge contact - HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays If there are defects found, try the steps mentioned in this document.Īlternatively, you can try to check if the old ink cartridges work.On the printer, touch Settings, touch Tools, and then touch Print Quality Report. Use a Print Quality Diagnostic report to check if the printhead needs to be cleaned or if there is an ink cartridge alignment issue. ![]() ![]() Printhead cleaning is the most effective solution for unsatisfactory prints, especially streaky or missing black or colors. I have sent you a private message with the required information to talk to HP Support. Let's try to print the print quality diagnostic report from the printer. As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. Have you tried to print the Print quality diagnostics report from the printer? Or What happens when you try to make a copy from the printer? However, I would suggest you try these steps here: This looks like a possible hardware failure with the Printer. HP Instant you for posting your query on HP Community,. ![]()
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